Return & Refund Policy

Thank you for your purchase. We hope you are happy with your order. However, if you receive a defective, damaged, or incorrect product, you may request a replacement or refund in accordance with the policy below.

1. Returns Eligibility

We accept returns and exchanges only for products that are:

• Damaged during transit
• Defective upon delivery
• Incorrect product received

To be eligible for a return or replacement:

• The request must be made within 7 days of delivery
• The item must be unused and in original condition
• Original packaging, tags, and invoice must be available
• An unboxing video and product images may be required for verification

2. Non-Returnable Products

• Custom-made or personalized paintings
• Commissioned artworks
• Products damaged due to customer misuse
• Used or altered products

3. Return Process

To initiate a return or replacement request, please contact us with your Order ID and issue details.

Return Address:

Rupasya
10, YASH VIHAR, BARI ROAD
UDAIPUR, RAJASTHAN – 313001
India

4. Return Shipping Charges

India Orders

If the product is confirmed as damaged, defective, or incorrect, Rupasya will bear the return shipping cost or arrange reverse pickup whenever possible.

If the return request is not approved under our return conditions, the customer will be responsible for all shipping charges.

International Orders

For international returns, customers may initially need to pay the return shipping charges.

If the product is verified as defective or damaged, Rupasya may reimburse reasonable return shipping charges after inspection and approval.

Any customs duties, taxes, or import fees related to international returns shall be borne by the customer.

5. Refunds

After receiving and inspecting the returned item, we will process your refund or replacement.

• Refund processing time: approximately 5–7 business days
• Refunds are issued to the original payment method
• Bank or credit card processing timelines may vary

You will receive an email confirmation once your refund has been processed.

6. Exchanges

We offer replacements for eligible damaged or defective products, subject to product availability.

If the same artwork is unavailable, we may offer:

• A replacement with a similar artwork
• Store credit
• A refund

7. Cancellation Policy

• Orders may be cancelled within 12 hours of placing the order
• Once an order has been shipped, cancellation is not possible

8. Contact Us