Return & Refund Policy

Thank you for your purchase. We hope you love your artwork. However, if you receive a product that is completely different from what you ordered, or a product that is damaged during transit, you may request a replacement or refund in accordance with the policy below. This section is applicable only for orders shipped within India. For orders shipped outside India, please refer to the International Orders section below.

1. Returns Eligibility

We accept returns and replacements only for products that are:

• Completely different from the product ordered
• Damaged during transit

To be eligible for a return or replacement:

• You must record an unedited unboxing video while opening the package
• The issue must be reported to us within 48 hours of delivery, along with the unboxing video
• The item must be unused and in original condition
• Original packaging, tags, and invoice must be available
• Clear product images may also be required for verification

2. Non-Returnable Products

• Custom-made or personalized paintings
• Commissioned artworks
• Products damaged due to customer misuse
• Used or altered products

3. Return Process

To initiate a return or replacement request, please contact us within 48 hours of delivery with your Order ID, issue details, and the unedited unboxing video.

Once your return request is approved, the product must be shipped back to us within 7 days of approval. Requests not returned within this window may be rejected.

Return Address:

Rupasya
10, YASH VIHAR, BARI ROAD
UDAIPUR, RAJASTHAN – 313001
India

4. Return Shipping Charges

If the product is confirmed as completely different from the order or damaged in transit, Rupasya will bear the return shipping cost or arrange reverse pickup whenever possible.

If the return request is not approved under our return conditions, the customer will be responsible for all shipping charges.

5. Refunds

After receiving and inspecting the returned item, we will process your refund or replacement.

• Refund processing time: approximately 5–7 business days
• Refunds are issued to the original payment method
• Bank or credit card processing timelines may vary

You will receive an email confirmation once your refund has been processed.

6. Exchanges

We offer replacements for eligible damaged or completely different products, subject to product availability.

If the same artwork is unavailable, we may offer:

• A replacement with a similar artwork
• Store credit
• A refund

7. Cancellation Policy (Domestic Orders)

• Orders may be cancelled within 12 hours of placing the order
• Once an order has been shipped, cancellation is not possible

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International Orders

We proudly ship worldwide. Since international shipments involve customs procedures and cross-border freight, the return, refund, and cancellation terms for orders shipped outside India are different from our domestic policy above. The section below applies specifically to international orders.

8. If Your Shipment Arrives Damaged

If your artwork arrives damaged:

• Let us know within 48 hours
• Share a clear unboxing video
• Send photographs of both the outer packaging and the damage itself

We'll review the case and work out the right resolution based on the documentation provided.

9. Cancellations & Returns for International Orders

International returns involve customs procedures and cross-border freight, which makes them a bit different from domestic returns. We aim to keep this process as fair and transparent as possible.

Before your artwork ships

Most international orders are final once payment is confirmed. This is because our pieces are largely handmade and made to order, with production beginning shortly after confirmation — and once a shipment is in motion across borders, it generally can't be intercepted or redirected. That said, if something unusual comes up on your end, reach out to us at contact@rupasya.com or on WhatsApp and we'll do what we can to help.

After your artwork has shipped

Once an order has been dispatched, it is final and cannot be returned or exchanged for a change of mind, incorrect selection, or any reason other than the artwork arriving damaged or defective. To keep this fair:

• We send you clear pre-dispatch photos of your artwork before it leaves our facility, so you have visual confirmation of its condition beforehand.
• Custom commissions and framed pieces, being made specifically for you, are not eligible for return under any circumstance once shipped — including in cases of minor damage, where local restoration is offered instead (see below).
• The only condition under which we accept a post-dispatch claim is a genuinely damaged or defective product, reported and documented as described below.

Damage or defects

If your piece arrives damaged or defective, contact us right away with photos and details. This is the sole basis on which a post-dispatch claim is considered. We do not offer refunds on international orders. Where a claim is approved, we offer a replacement of the same or equivalent artwork; if a replacement isn't available, we may offer a repair instead. Each case is reviewed individually — we can't guarantee every request will be approved, but every one is looked at thoughtfully.

Minor damage

For small damage that doesn't affect the artwork's integrity, local restoration may be a better option than a replacement. Our team can help you assess whether that's possible for your piece.

Missing shipments

If tracking shows no movement for an extended period, or your shipment seems to be lost in transit, message us at contact@rupasya.com or on WhatsApp as soon as possible. We'll raise an investigation with the courier on your behalf. Most delays resolve within a few extra days due to customs holds or transit exceptions — but if a shipment is confirmed lost, we'll arrange a replacement once the courier's investigation confirms the loss.

10. Contact Us