Rupasya – Return & Refund Policy

At Rupasya, each artwork is handmade and unique. Due to the nature of custom and original artworks, we maintain a strict No Return & No Refund policy. Please read the terms below carefully before placing an order.

1. No Returns

• All sales are final. Once an order is placed, it cannot be returned.
• Since each painting is handmade, minor variations in color, texture, or detailing are natural and not considered defects.

2. No Refunds

• Payments made for orders are non-refundable under all circumstances.
• Cancellation requests after order confirmation will not be eligible for a refund.

3. Exceptions (Damaged / Defective on Delivery)

We take utmost care in packaging and shipping. In the rare event that your order arrives damaged or defective:

• You must notify us within 48 hours of delivery with clear photos/videos of the damaged artwork and packaging.
• Based on review, we may offer a replacement artwork of similar value or store credit (no cash refund).
• No claims will be accepted after 48 hours of delivery.

4. International Orders

For international buyers, customs duties and import taxes are the buyer’s responsibility. Returns/refunds are not accepted for international shipments under any condition.

5. Contact Information

6. Grievance Officer

By placing an order on our website, you agree to the terms of this Return & Refund Policy.