Rupasya – Privacy Policy

Rupasya (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, place an order, or interact with us. This Policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India).

1) Information We Collect

2) How We Use Information

• To process, fulfill, and deliver your orders (including coordination with artists/logistics partners).
• To communicate about purchases, delivery updates, and support.
• To manage returns, refunds, and warranty/after-sales requests.
• To improve our website, products, and user experience.
• To send promotional emails/SMS only if you opt in (you can opt out anytime).
• To comply with legal obligations (tax, accounting, fraud prevention).

3) Payments

We use trusted payment gateways to process transactions. We do not store your full card or UPI details on our servers. Payment data is handled securely by our payment partners in accordance with applicable standards (e.g., PCI-DSS).

4) Cookies & Analytics

• Cookies: used for essential site functions, preferences, and analytics. You can manage cookies via your browser settings.
• Analytics & Performance: we may use analytics tools to understand site usage and improve performance. These tools may set their own cookies.

5) Sharing & Third Parties

We do not sell or rent your personal data. We may share limited information with:

• Artists & Logistics partners to create, pack, and deliver your order.
• Payment gateways to process your payment securely.
• Service providers (IT, hosting, analytics, customer support) under confidentiality and data-protection obligations.
• Authorities or legal advisors when required by law or to protect our rights and users.

6) Data Retention

We retain your data only for as long as necessary for the purposes described above, or as required by law (e.g., tax and accounting records). When no longer needed, we securely delete or anonymize the data.

7) Your Rights

• Access a copy of your personal data.
• Request correction, update, or deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications at any time by using the unsubscribe link or contacting us.
• Withdraw consent where processing is based on consent.

8) Consent & Withdrawal

By using our website or submitting information, you consent to this Policy. You can withdraw consent for non-essential processing (like marketing) by contacting us at contact@rupasya.com.

9) Security

We use reasonable organizational and technical measures to safeguard your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10) Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us for prompt deletion.

11) International Transfers

Your data may be processed outside your state or country by our service providers. In such cases, we take reasonable steps to ensure an adequate level of protection consistent with this Policy and applicable law.

12) Governing Law & Jurisdiction

This Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at [REPLACE: Your City, e.g., Udaipur, Rajasthan].

13) Changes to this Policy

We may update this Policy from time to time. The updated version will be indicated by an updated “Effective Date”. Please review this page periodically.

14) Contact / Grievance Officer